We understand that moving plans can change. This Cancellation Policy explains how cancellation and rescheduling requests are handled for our services.
1. Booking Confirmation
Once a booking is confirmed, the service is reserved for the customer. Availability is subject to confirmation of date, location, and scope of work.
2. Cancellation Timing
Cancellation charges depend on the time of notice and whether work has already begun. In general:
- More than 48 hours before the scheduled move: minimal or no penalty, subject to confirmation
- Within 24 to 48 hours: partial cancellation fee may apply
- Less than 24 hours or after dispatch/assignment: full service charge may apply
3. Rescheduling
If you need to reschedule, we will try to accommodate a new date based on availability. Rescheduling may be subject to a revised quotation or additional charges depending on the change in scope and timing.
4. Non-Availability
If a move cannot proceed because the customer is not ready, access is blocked, the property is locked, or required information is missing, the booking may be treated as a cancellation and fees may apply.
5. Refunds
Any refund for cancellation is processed only after review of the booking and any work already performed. Refund eligibility is determined by the applicable service agreement and our Refund Policy.
6. Contact
For cancellation requests, please contact us as early as possible.
- Email: satyampackers2013@gmail.com
- Phone: +91 99713 55016