Our refund policy is designed to be fair and transparent. This policy applies to bookings and advance payments made for moving and packing services.
1. Advance Payment
Advance payments are accepted to confirm bookings and reserve moving resources. Such payments are considered non-refundable if cancellation occurs after confirmation, unless otherwise stated in the booking agreement.
2. Eligible Refunds
Refunds may be processed in circumstances such as:
- Cancellation before dispatch and without service commencement
- Service not provided due to reasons attributable to Satyam Packers & Movers
- Overpayment or duplicate payment made by mistake
3. Non-Refundable Cases
Refunds are not generally provided for:
- Cancellations made after the move has commenced
- Service delays caused by customer non-availability or incomplete access
- Additional charges for material, labor, or route changes requested after booking
- Items not delivered due to reasons outside our control, such as force majeure
4. Refund Processing
Approved refunds are usually processed within 7 to 15 business days after the request is reviewed and approved. The method of refund will depend on the original payment mode.
5. Chargebacks and Disputes
Customers should contact us first to resolve disputes before initiating a chargeback with a bank or payment provider. We will cooperate to resolve the issue fairly and promptly.
6. Contact
If you believe a refund is due or need clarification, please reach out to us:
- Email: satyampackers2013@gmail.com
- Phone: +91 99713 55016